Right of Withdrawal for Consumers
(A “consumer” is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities.)
Cancellation Policy
Your Right to Cancel
As a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period begins on the day of contract conclusion.
To exercise your right of withdrawal, you must notify us:
Kilo IoT GmbH
Mariendorfer Damm 1
12099 Berlin
Germany
Email: info@kiloiot.de
by means of a clear statement declaring your decision to withdraw from this contract. This can be done by post or email.
You may use the attached model withdrawal form to exercise your right of withdrawal, though this is not mandatory.
To meet the deadline, it is sufficient if you send your withdrawal notice before the 14-day withdrawal period expires.
Effects of Withdrawal
If you exercise your right of withdrawal, we will refund all payments received from you, including standard delivery costs.
Any additional costs resulting from your choice of a more expensive delivery method than our standard option will not be refunded.
The refund will be processed no later than 14 days from the date we receive your withdrawal notice.
We will use the same payment method you used for the original transaction unless expressly agreed otherwise. No fees will be charged for the refund.
Early Expiration of the Right of Withdrawal for Digital Content
The right of withdrawal expires early for contracts involving the supply of digital content not provided on a physical medium if:
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Execution of the contract has already begun,
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You have explicitly consented to the execution starting before the withdrawal period ends, and
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You have acknowledged that by giving your consent, you lose your right of withdrawal.