Cancellation Policy & Model Cancellation Form

(Consumer Right of Withdrawal)

Consumers have the following right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities.

A. Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you (who is not the carrier) took possession of the last item.

To exercise your right of withdrawal, you must notify us:

Kilo IoT GmbH
Mariendorfer Damm 1
12099 Berlin, Germany
Email: info@kiloiot.de

by means of a clear statement (e.g., a letter sent by post or email) about your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive your withdrawal notice.

For the refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. You will not incur any fees as a result of the refund.

We may withhold reimbursement until we have received the returned goods or until you have provided proof of having sent them back, whichever is earlier.

You must return or hand over the goods to us without undue delay and no later than fourteen days from the day on which you notify us of your withdrawal. The deadline is met if you send the goods before the fourteen-day period expires.

You will bear the direct cost of returning the goods.
For goods that cannot be returned by normal mail due to their nature (freight goods), we estimate the return costs per item to be a maximum of €55.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to inspect their nature, characteristics, and functioning.

Exclusion or Early Expiration of the Right of Withdrawal

The right of withdrawal expires early in the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
It also expires for contracts concerning goods that have been inseparably mixed with other items after delivery.

General Return Instructions

To help us process returns efficiently and safely:

• Returns should preferably be made in the original packaging.

• To protect the original packaging, an outer protective packaging should be used.
  (Note: This helps preserve the original condition and is especially important for high-value items or gift packaging.)

• If the original packaging is no longer available, please use suitable packaging to avoid transport damage.

• Please do not return goods unpaid (cash on delivery).

The above instructions are not a prerequisite for the effective exercise of the right of withdrawal but help us process your return smoothly.

B. Withdrawal Form

If you wish to withdraw from the contract, please complete this form and return it to:

Kilo IoT GmbH
Mariendorfer Damm 1
12099 Berlin, Germany
Email: info@kiloiot.de

I/We () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods () / provision of the following service (*):

Ordered on () _______________ / Received on () _______________

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if submitted on paper):

Date: _______________

(*) Please delete as applicable.