Right of Revocation for Consumers

(A “consumer” is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession.)

Instructions for Revocation

Right of Revocation

You have the right to revoke this contract within 14 days without providing any reason.

The revocation period is 14 days from the day:

  • on which you or a third party designated by you, who is not the carrier, have taken possession of the goods, provided you ordered one or more goods in a single order and these are delivered uniformly;

  • on which you or a third party designated by you, who is not the carrier, have taken possession of the last goods, provided you ordered several goods in a single order and these are delivered separately;

  • on which you or a third party designated by you, who is not the carrier, have taken possession of the last partial shipment or the last item, provided you ordered goods that are delivered in multiple partial shipments or pieces;

  • on which you or a third party designated by you, who is not the carrier, have taken possession of the first goods, provided you ordered goods for regular delivery over a specified period.

To exercise your right of revocation, you must inform us (Kilo IoT GmbH, Mariendorfer Damm 1, 12099 Berlin, Germany, E-Mail: info@kiloiot.de) by means of a clear declaration (e.g., a letter sent by post or an e-mail) of your decision to revoke this contract. You may use the attached model revocation form for this purpose, which is, however, not mandatory.

To meet the revocation deadline, it is sufficient for you to send the notification concerning your exercise of the right of revocation before the revocation period has expired.

Consequences of Revocation

If you revoke this contract, we shall reimburse you for all payments received from you, including delivery costs (except for the additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive the notification of your revocation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your revocation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods. The cost is estimated at a maximum of approximately 85 euros for goods that cannot be sent back by parcel post.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Premature Expiry of the Right of Revocation

The right of revocation does not apply to contracts:

  • for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

  • for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded;

  • for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery;

  • for the supply of goods if they were inseparably mixed with other goods after delivery due to their nature;

  • for the supply of audio or video recordings or computer software in a sealed package if the seal was removed after delivery;

  • for the supply of newspapers, periodicals, or magazines with the exception of subscription contracts.

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